Informative paper Research Example | Topics and Well Written Essays - 1750 words

Informative - Research Paper Example The aim of this paper is to browse through the various legal aspects of internet governance that help minimize the concerns related to internet. Body Nature of the problem Both the private sector as well as the government sector has become very concerned about cyber security and these concerns have elevated due to various sources. These sources include: Individuals and groups have accepted the importance of internet as it is found to be present in different spheres of human life. Computer systems and information technology related resources have become increasingly dependant on internet. Concern has even elevated because quite frequently, organizations from both the private and the public world report breach of information. Different types of viruses and malwares are spreading and they are becoming quite complex for people from the industry to tackle. Government is continuously involved in the process of conducting investigative operations on the way internet is being used. Various i nternet related attacks conducted throughout the world. Concerns have even stemmed out of activities such as cybercrime which includes: theft of identity, credit card online frauds, illegal pornography, and loss of property that is intellectual in nature. On top of the sources of concern is the concern for privacy of data that is with the government and the private sector. Internet users have increased and almost 32.7% of the world’s population is using internet, but they are unaware of the threats they may face and their awareness of how to avoid such threats is even low in amount (International Business Publications, 2007, p.38). These users are recognized as soft targets and a number of criminal entities can take advantage of them. Those entities that may pose a threat to users include: hackers, government organizations, especially intelligence agencies. The motives behind attacks related to internet includes: economic benefits, attacks conducted for the betterment of the security of the nation and self satisfaction. Responses from international community The international community and the local community have responded in several ways to the threats and the attackers. During the period of 2001, COE (Council of Europe) held a treaty signing session on the subject of cyber terrorism. The meeting focused on three major problems related to cybercrime (Bachmaier, 2010, p.203). These issues included: various kinds of cyber attacks that nations need to address in their laws and regulations, the adoption of these rules and regulations to solve major issues and corporation between nations to solve the issue of cybercrime. The convention has made ample amount of progress and it has been able to add 21 countries to the convention and tried to persuade a total of 30 countries to get into the agreement (Bachmaier, 2010, p.203). During the period of 2010 a UN Crime Congress was held in the area of Salvador, here Brazil tried to get other nations into signing a t reaty to counter cybercrime (Boister, 2012, p.118). Brazil failed to persuade other nations to sign the treaty even though heated discussions took place and problems were discussed in great lengths. The reason due to which agreement was not reached includes concern for rights of humans, national security and other issues. The problematic question in such cases is how to bridge the differences among these nations

Effective Business Communication Routines Essay

Effective Business Communication Routines - Essay Example In practice, communication is an unavoidable venture in running day-to-day business and, therefore, the way communication is to be done must be effective in disseminating the message. It is worth noting that communication is a process that involves delivery of messages from the sender to the recipient and back. In both ways, the message delivered should have qualities such as clarity, accuracy, brevity, preciseness, and sensitivity to needs and emotions of the recipients. (Belch &Belch, 1993). Stacks and Salwen (2008) stated that efficient communication is subject to regulation by specific moral values. Business ethics control a companies’ course of action as per the accepted moral standards and principles. Ethics are applicable to the way a company relates to the customer and the society as a whole. Stacks and Salwen (2008) further, added that ethics in business language refers to the practical use of regulations, values, and set standards of discipline related to a business setup. Ethics act as a guide to business behavior and order that propels the business in the right direction. This order controls preparation of documents and fosters good relationship between employees and clients. This relationship is fostered when communication is done effectively and positively leaving no chances to arrogance in routine messages and replies (Stacks & Salwen, 2008). In order to prepare an effective business communication message, there is a need to apply the three-step process of writing routine positive messages and replies. Body Nearly all communication activities performed by officers in a business firm can be viewed in two perspectives: Firstly, all communications dealing with real work for instance contacting business clients. Secondly, communication actions dealing with internal issues for example communicating across departments or management. Internal communication is divided into two parts: Important communication, whereby a new message with an attached value is passed for instance an answer or resolution to a puzzling problem, talks, team consultations, and planning. The other part of internal communication is routine which includes; submitting reports and assignments to relevant departments and authorities, sharing experiences in the face of a problem or a challenge just to mention a few. This paper focuses on Routine Replies and Positive Messages a sub section of internal communication (Guffey & Almonte, 2008). The letter below is an example of a complain letter to the accounts department in a business firm whose services were not satisfactory. It follows the three-step progression of writing routine positive messages (Bovee & Thill, 2008). The tone is professional, expects a fair adjustment and all correspondents has been documented. It comprises of three parts delivering the message, which are; Problem statement in the first paragraph, Details of the letter, and explanation of the problem in the second paragraph and action or solution expected in the third paragraph. Managing director, Print Point Company, 8452 Green valley. February 1, 2012. To: The chief accountant, Accounts department, Dear Sir, RE: DEPARTMENTAL COMPLAINTS As someone who has worked with this firm for a long time, the board was very dissatisfied with the quality of work done by your department in the last financial year. We expected you to

Bureaucracy and self-government Essay Example for Free

Bureaucracy and self-government Essay When a government creates policies, regulations, laws and guidelines, it rigorously and astutely applies them through what is called an act and service of public administration. Public administration is then implemented within an organizational structure. The bureaucracy that this structure operates illustrate the various operatives and/or personnel and/or leaders that makes the decision and leads the methodologies, tactics and strategies to implement the said policies, regulations, laws and guidelines. The bureaucracy is likewise responsible in ensuring the efficient and effective ways and means for such act and service. In executing its mandate, public administration must be dynamic. It must have a natural course of evolution and appropriate change and improvements that responds to the multifarious and complex demands of public service; constituent needs and demands and expectations. â€Å"Bureaucracy and Self-Government†¦Ã¢â‚¬  is a book that gives enlightenment and on how concepts of public administration renders its appropriate service to the American people. The Book’s Insights Bureaucracy in its principle is the rational and academic structure of the organizational process in rendering service and implementing policies and procedures of any institution – like the government. The positive principle of bureaucracy has however evolved into a negative context in the modern time wherein red tape and other forms of inadequacies. It is because the bureaucracy in rendering public administration operates within two types of concepts. It is therefore very important and interesting that Dr. Cook laid out in his book that public administration in American politics is operated both within the instrumental concept and in the constitutive concept. The instrumental concept believes that the job of bureaucracy in public administration is to execute the instructions of public officials. Within the simplicity of this concept there lies the insufficiency of complete rendering of public service. That is the reason why Dr. Cook has outlined that the past two centuries of America is a struggle to create life and meaning and expectations of the instrumental concept of public administration and service. The constitutive concept believes that the job of bureaucracy in public administration is to shape and characterize public policy and political community. This concept allows formative methods that bring shape and structure to laws and policies of government. Creativity and dynamic insights and foresights of government officials and public administrators are exercised in using this concept. The concluding insight of Dr. Cook in â€Å"Bureaucracy and Self-Government†¦Ã¢â‚¬  outlines principles of responsible public administration. Firstly, with proper responsibility in governing and administering comes along an unlimited ability. A complete and consummate commitment to adherence to the law must be characterized in the proponents of public administration. Government leaders and officials must take the rule of law as their way of life. Secondly, within the rule of law â€Å"an adequate sphere of constitutionally legitimate independence must be carved†. (Cook, 1996, page 177). This principle is coherent with what government administrators have sworn to in fulfilling their duties and responsibilities. It is important that discretion of the law is carried out with integrity. The Book’s Presentation The book is presented in a very scholarly format. He extensive experience of Dr. Brian J. Cook in the study of politics and public administration render authority on the subject matter. The book is seemingly passionate in pursuing ways and means for public administration to still attain its ideals. The book traced well established historical background that served the impetus on how American government administration and management has evolved – thus providing the foundation of the conduct and manner of public administration of modern day. Whatever the course of history and evolution American politics and public administration may have tracked and traced, the book offers confidence and hope that the better of valor shall surface in public administration in America. The Book’s Author Dr. Brian J. Cook is presently a Professor in the Center for Public Administration and Policy in the School of Public and International Affairs of Virginia Tech. He earned his BA degree in Political Science in 1977 from Cleveland State University with magna cum laude honors. His further education in government and politics earned him is masters in 1982 and doctorate in 1984 – both from the University of Maryland. He has taught; lectured and done research on politics and government since 1979. Dr. Cook has been endowed with numerous foundation and university grants and government sponsored research. He has written and published three books: â€Å"Bureaucratic Politics and Regulatory Reform: The EPA and Emissions Trading† (1988); â€Å"Bureaucracy and Self-Government: Reconsidering the Role of Public Administration in American Politics† (1996) and â€Å"Democracy and Administration: Woodrow Wilson’s Ideas and the Challenges of Public Management† (2007). In addition he has written and published numerous book chapters; peer reviewed and non-reviewed articles; book reviews; conference papers and reports covering a very wide array of thoughts, principles and theories in American politics, government, administration policies. (Brian J. Cook Curriculum Vitae, 2008, pages 1-2) Works Cited: Cook, Brian J. Bureaucracy and Self-Government: Reconsidering the Role of Public Administration in American Politics John Hopkins University Press, 1996 Brian J. Cook Curriculum Vitae, September 2008 http://www. cpap. vt. edu/doc/BJC_Curriculum_Vitae_09-08. pdf [accessed 2 June 2009]

Purchasing Drill Accessories :: Informative Essay

The use of drill accessories are increasing for commercial as well as domestic projects. The reason is that these cordless drill accessories can perform multiple tasks in a short time. Whether you are making a hole in a wall or mixing liquid for painting, it is essential to include drill accessories with other equipment. While purchasing for drill tools, you can get all essential drill parts in form of drill accessory set. This set is considered an essential item for wood and metal applications and also used for other construction tasks. Many experts are of the view that drill accessory works on the base of rotating technology and saves much time and labor cost. It works on the base of rotating terminology that can make a hole or cut the concrete walls. For the accomplishment of multiple tasks, drill bits prove helpful in the space mission and screw driving applications. Electric motor is fitted in this accessory that can make a hole in an object within a few seconds. While working with different applications, you can adjust the speed of the drill that fits to the needs of the task. However, Cordless drill accessories are preferred than others because of their ease of use and built in batter features. In the cordless drill accessories, you will find the battery that can be used in case of electricity supply shortage. The use of this amazing tool has facilitated the workers because they can now complete the task of drilling without much efforts and labor. When you are using drill accessories, you must adopt some essential security measures. It will save you from any type of serious injury. When you plan for cordless drill accessories shopping, you will find different types of drill tools in the market. Here, I am giving you an overvi ew of some functional drill accessories so that you can buy the right drilling driver for your task. Compact drill The purchase of a compact drill will prove cost effective for you because it can be used for drilling and screw driving application at the same time. It is available with integrated keyless chuck and some adjustment tools. In addition, industrial metal and gears are used in its manufacturing that increases its durability. It works similar to cordless drill accessories and easy to use for all drilling applications. Rotary mixer drill Rotary mixer drill is another latest tool that is designed for plastering, painting and concrete applications.

Colgate Marketing Essay

Colgate is famous for having a long history of strong relationship with its retail trade partners. This Company delights consumers around there world with a an array of Oral Care, Home Care, Personal Care, and Pet Nutrition products. Small stores around the world are just important to Colgate as large ones. Behind the success of Colgate’s brands are carefully developed business and marketing strategies. Based on consumer and shopper insights, the Company works closely with local merchandisers and shop owners to offer a relevant assortment of products and merchandising services to get high visibility in each store. With a view to promoting their oral products to their target market, the company has been able to use various marketing strategies approaches. In line with above the line promotions, the company uses television, radio and newspaper advertisements and many more. In addition, the company also promotes their products in famous magazines and internet banner ads as well. It can also be said that Colgate-Palmolive also uses via-the-line promotion approach. This is done by considering a via the line communication approach. The company does this by hiring an advertising agency which helps them to make a better advertising campaign for their products. The company had 1713 direct stores as of may 2010. The oral care distribution network isdistribution network is spread across 90 cities in India. The company products are availableacross 4.3 mn retail outlets. Flag ship Brand  ± Colgate Dental Cream is the largest distributed product in the Toothpaste market available in 4.1 MM stores. 1.1.1.Political 1.1.2.Economic Charging higher premium which focused on consuming and lower income classes. Pricing done on the basis of price points Packaging would be customized on the basis of price points. In June, 2012, Colgate-Palmolive announcedcapacity expansion plans in India by opening its fifth production facility in the country with an investment of $20 million. With Procter & Gamble likely to have postponed its decision to enter into the Indian toothpaste market yet again, Colgate has more room to continue building its market share in the fast-expanding Indian oral care market. Colgate currently occupies half of the Indian oral care market and competes with Unilever and local player Dabur. Colgate has continued to grow its market share in Indian oral care market despite stiff competition from Unilever and other low-cost competitors. Its market share in terms of volume increased to 54%last quarter, two percentage points higher than the prior year period. The Colgate brand is almost synonymous with oral care products in India thanks to its deep distribution network and effective marketing strategies, along with focused market activity to increase toothpaste use. Colgate also occupies a 26% share (by volume) of the nascent but fast-growing mouthwash category. The strategy is to phase-out unproductive toothpastes in the baking soda/gel varieties specifically Colgate Baking Soda & Peroxide Oxygen Whitening Frosty Mint Striped Gel, Colgate 2in1 Oxygen Whitening and Cavity Protection Winterfresh Gel. The product packaging will be advertising other Colgate products in an attempt to retain brand loyal users. By October 2011, these varieties of Colgate will no longer be produced for the United States market. In effect, this will generate more cash flow that can be diverted into the creation of new brands and new marketing campaigns thereby decreasing stress upon margin levels. The strategy is to phase-out unproductive toothpastes in the baking soda/gel varieties specifically Colgate Baking Soda & Peroxide Oxygen Whitening Frosty Mint Striped Gel, Colgate 2in1 Oxygen Whitening and Cavity Protection Winterfresh Gel. The product packaging will be advertising other Colgate products in an attempt to retain brand loyal users. . Keys to success can be determined based upon Colgate and its competitions’ past and current market share, trends, strengths and weaknesses. Over the past sixty years there has been a power struggle between Colgate, Aquafresh and Crest to acquire market share. As a category leader it is imperative to follow and predict trends within the United Statestoothpaste industry. Based on the MRI data, regular pasteoutsells beyond all other types of toothpaste and has the highest percentage of users. 1.1.3.Social 2.Geographic:- It depends on region, population, factor, urban conditions etc. On this basis for example, Colgate introduces a sun screen ingredients which protect from sun rays. 3.Demographic:- It comprise age, gender, income , life cycle of family and education. For example young people do not go for hair color treatment. 4.Psychographic:- it depends on persons thinking and what are the 5.Personality characteristic of him. It is a difficult marketing segmentation to implement because sometimes market may not aware of there life style of there people. 6. Behavioral:- It consists two things a) The benefits desired from the product. b)The rate at which customer is using product. 7.It can be applied on Colgate, the benefits from there toothpaste product are no plaque, no cavities, fresh breath, very low price , good quality and white teeth. Product Mix Product Focusing toward rural rich and consuming class by endorsing the development of ‘ Colgate Ayurvedic Toothpowder ’ . For Urban population, they would come up with the products suiting to young generation, for kids in the age group from 4-10 years. Unique Product and able to differentiate from all other products existing in the market e.g. Colgate Herbal White which promises a unique formula. Packaging-green colour ensures the ‘herbal ness’. Target Market Kids Brushing -more effective and fun for kids Sparkling gel comes in 2 exciting variants – Bright Pink gel , and Bright Blue gel ,yummy Bubble Fruit flavour Tweety and bugs bunny are favourites with kids The fruity bubble gum flavour – kids brush longer developing good oral care habits Family Strong teeth and fresh breath Developed using Colgate’s international expertise in oral care Unique formula protects teeth from decay Refreshing minty flavour makes breath super f resh Youth Icy wave of minty coolness Cooling crystals and emphasis on â€Å"taazgi†. In order to gain favorable PR and keep Colgate in the light of the media, this plan suggests a campaign that will donate a 1% of specially marked packages to a charity of ones choice. Partnering with www.charitynavigator.org to create a micro list of charities and their information. Purchasers will be able to choose and track the donations via the Colgate website by answering several demographic questions and entering a unique code. Facebook will feature a separate page that will promote Colgate, describe the donation campaign and charities offered by charitynavigator.org. Also, a downloadable iphone application will be created to track contributions. This marketing tactic will foster a positive image of Colgate, create an increase of sales in specific Colgate brands, harvest demographic customer information, draw added consumers to the Colgate website and more of a presence on Facebook. In order to gain favorable PR and keep Colgate in the light of the media, this plan suggests a ca mpaign that will donate a 1% of specially marked packages to a charity of ones choice. Partnering with www.charitynavigator.org to create a micro list of charities and their information. Purchasers will be able to choose and track the donations via the Colgate website by answering several demographic questions and entering a unique code. Facebook will feature a separate page that will promote Colgate, describe thedonation campaign and charities offered by charitynavigator.org. Also, a downloadable iphone application will be created to track contributions. This marketing tactic will foster a positive image of Colgate, create an increase of sales in specific Colgate brands, harvest demographic customer information, draw added consumers to the Colgate website and more of a presence on Facebook. This idea will be retrofitted to print ads as well by using the same twenty images with the smiling, foamy face and underneath the images will appear the Colgate slogan, â€Å"Colgate A World of Care.† This marketing campaign has the ability to touch a vast consumer base. Th ere is universality to the idea. The concept relates and is identifiable with people because â€Å"everyone brushes their teeth in the pajamas.† Maslow’s hierarchy of needs dictates that the identifiably social component of the commercial will appeal to the subconscious of viewers creating the added value necessary to enhance the image of Colgate and gain added market share. Choosing actors specifically by gender and racial profile can appeal to start-up and young bustling families. This commercial will attract potential users and reaffirm current consumers. The investment in a revitalizing campaign to improve the image of Colgate will inevitably increase market share by 1.00% or $11,141,377 at a minimum. Colgate donates millions of dollars annually to the ADA’s â€Å"Give a Kid A Smile.† Colgate is a direct partner with this ADA program. Colgate can position a positive image by presenting itself as a proactive, helpful productthat is good for teeth, but also for community and country as a whole. In order to gain favorable PR and keep Colgate in the light of the media, this plan suggests a campaign that will donate a 1% of specially marked packages to a charity of ones choice. Donations will grow parallel to product sales by partnering with www.charitynavigator.org to create a micro list of charities and their information. Purchasers will be able to choose and track the donations via the Colgate website by answering several demographic questions and entering a unique code. 7.1.1.Technological Marketing Strategies Market Dominance Market leader – dominance in Oral Care Catering to all the segments -long product line Massive advertising, awareness ,especially in child segment Product Differentiation Different packaging for all its product line Changes packaging according to product innovation Differentiation due to massive promotion on channels Create a different image in the eyes of consumers Innovation Strategy Pioneered in new product development and business model innovation Cutting edge technology- innovation strategy. Positioning and creating Brand Equity Consumer- more health and hygiene conscious Vast consumer base in India Sectoral opportunity in other oral products Smaller packs to drive growth Direct media promotions â€Å"Operation Jagruti† program Educate villagers about oral hygiene Its benefits vis-à  -vis traditional products like â€Å"Neem† Conducted by giving product trials and free samples The steps Colgate took were to redesign its distribution network, improve its transportation management system, update its logistics efficiency program, and develop customer cost-to-serve data. The use of integrated logistics systems encompasses materials management, material flow systems, and physical distribution aided by information technology. Through this use of ILS, Colgate has been able to shorten the order cycle time, reduce clerical labor, reduce error rate in documents and provide improved control of operations. It is made possible through the use of following activities by Colgate through ILS a) Sales Forecasting on the basis of which company schedules distribution, production and inventory levels. Colgate has a dynamic website with the title, â€Å"Colgate World of Care,†that details products, oral care, company history, e-newsletter and special offers. The website also has a social networking page called Colgate Smile to engage the consumer to get involved with their oral health and the Colgate-Palmolive Company. Colgate also has social media pages on Facebook, Twitter and Myspace. Technology is changing daily life within the world markets from the way people create and use a shopping list to the cars people purchase. Toothpaste has a direct correlation with the toothbrush. Every year new toothbrush models come outclaiming superior plaque removal using such selling points as super sonic technology to blast away plaque build up or crisscrossing bristles to lift and brush plaque away. Also under the heading of technology are cameras and Facebook. Today people carry camerasat all times. Any event is now a potential photo shoot. The ease of access and spontaneous nature of camera usage requires the consumer to be aware of their smile at all times. Facebook will feature a separate page that will promote Colgate, describe thedonation campaign and charities offered by charitynavigator.org. Also, a downloadable iphone application will be created to track contributions. This marketing tactic will foster a positive image of Colgate, create an increase of sales in specific Colgate brands, harvest demographic customer information, draw added consumers to the Colgate website and more of a presence on Facebook.

Final Strategic Plan. Business Overview. Alfa Star Towing

Final Strategic Plan Business Overview Alfa Star Towing offers services in roadside assistance, towing, and vehicle storage solutions. The company services the greater Puget Sound area from Seattle to Tacoma to Black Diamond. Alfa Star Towing is a Seattle, WA certified Registered Tow Truck Operator (RTTO) Company, signifying that we are governed by the WA State Legislature to have fair prices and that we are held accountable for our actions (Washington State Department of Licensing, 2013). Mission Statement Alfa Star Towing’s mission is to be the number one provider in South King County for towing and roadside services within our industry. Our first priority is to provide the highest possible level of customer service and reliability†¦show more content†¦Also, treat all employees, customers, and business partners fairly. †¢ Provide superior, reliable, and dependable service at a fair price. †¢ Strive to be profitable and sustainable in the long term. †¢ Strive for excellence, operate with integrity, and have a system of accountability. †¢ Provide an unwavering commitment to excellence, high ethical standards, and a reputation for hard work, honesty, and fairness in everything we do. †¢ Be transparent, and encourage criticism, accountability, and feedback from employees, customers, and the local community. †¢ Be committed to sustainability and to acting in an environmentally friendly way. How the Mission, Vision, and Values Will Guide the Company’s Strategic Direction Alfa Star Towing’s values guide the company’s pursuit of its vision. The company values relate to things such as integrity, fairness, ethics, teamwork, innovativeness, customer service, quality, community citizenship, and social responsibility. Alfa Star Towing’s values are closely associated to and reinforce its operating practices, vision, and strategy. The stated values or the officially adopted value statement of the company directly connects to its vision and reflects the beliefs and principles that it wants to uphold. To ensure that the mission, vision, and values of the company are in alignment with how they do business, the company must implement a compelling mission, clear-cut vision, and comprehensive values. The company’s mission,

Neutrality America And Canada - Free Essay Example

Sample details Pages: 10 Words: 2988 Downloads: 8 Date added: 2017/06/26 Category Law Essay Type Case study Did you like this example? In past few years the term Network Neutrality or Net Neutrality appeared in many cases when considering the use of internet. What is Net Neutrality? It is a choice of internet users to browse any internet content without any restrictions. Net Neutrality helps those users to freely surf on the internet with helping to prevent Internet Service Providers (ISP) or in some cases even governments to block any content or sites. There are many reasons why the Internet Service Providers (ISP) does that. Two of the primary reasons are money and self interest. Let ´s say for example that we want to search something on Google Search Engine and the connection is extremely slow and even impossible (error on the page). At a same time our Internet Service Provider (ISP) has its own search engine or has an agreement with other independent search engine web site. The reason why we have connection errors or extremely slow internet is because our Internet Service Provider (ISP) does not respect Net Neutrality and intentionally slow down the internet or even in some cases block the content. To avoid that there are many debate how to do that. On every continent the laws are different and Net Neutrality applies in many varieties. Recently, in United States of America there are many law cases that deal with Net Neutrality and who is actually responsible to control the Net Neutrality. Some politicians in United States of America have built their personal career in certain manner based on rights and laws of Net Neutrality. Most important person who is supporting Net Neutrality is current President of United States of America, Barack Obama. In his election time he explained the problem: What youve been seeing is some lobbying that says that the servers and the various portals through which youre getting information over the Internet should be able to be gatekeepers and to charge different rates to different Web sitesso you could get much better quality from the Fox News site and youd be getting rotten service from the mom and pop sites, he went on. And that I think destroys one of the best things about the Internet which is that there is this incredible equality there. (NEWS, 2011) Basically what President Barack Obama tried to say is that all the web sites should be equally rated and equally provided to all internet users and not charged differently. Otherwise, there would be a discrimination and unfairness. The good example is described above with Google Search Engine. Don’t waste time! Our writers will create an original "Neutrality America And Canada" essay for you Create order Who controls the Net Neutrality? With a confidence, I would say that each country has different policy regarding the Net Neutrality. In: USA: Federal Communications Commission (FCC) Canada: Canadian Radio-television and Telecommunications Commission (CRTC). Since the topic Net Neutrality is very broad we will focus mainly on Net Neutrality issues in United States of America and just scratch the surface of Net Neutrality issues in other countries. HISTORY The first appearance of Net Neutrality could be connected to the Pacific Telegraph Act of 1860 signed by United States of America President James Buchanan where stated: That messages received from any individual, company, or corporation, or from any telegraph lines connecting with this line at either of its termini, shall be impartially transmitted in the order of their reception, excepting that the dispatches of the government shall have priority. (Museum, 2011) What started in 1860 is actually the neutrality effect that we can compare with the philosophy of Net Neutrality today and exactly what President Barack Obama was promoting during his campaign. Another appearance of Net Neutrality issue happened in 1956 in law case between HUSH-A-PHONE Corporation, vs. United States of America and Federal Communications Commission (FCC). In this case the problem occurred with understanding of Telecommunication Act from 1934. The part of the case important regarding the Net Neutrality was: ÃÆ' ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒâ€šÃ‚ ¦subscribers right reasonably to use his telephone in ways which are privately beneficial without being publicly detrimental. (HUSH-A-PHONE CORPORATION vs. USA;FCC, 2011) That means that it was a right of a people for privacy and right to use the new component that was giving the option to users for private conversations. The debate was on a safety, but the real reason was actually the outflow of information that was given out in the public and now with a new technology that was not a case anymore. In recent history the appearance of Net Neutrality occurred in 2003 when University of Virginia Law School professor Timothy Wu published his Network Neutrality, Broadband Discrimination ÃÆ' ¢Ãƒ ¢Ã¢â‚¬Å¡Ã‚ ¬Ãƒâ€¦Ã‚ ¾paper in which he pointed out the concern about Net Neutrality. In his paper, Professor Timothy Wu wrote: The promotion of Network Neutrality is no different than the challenge of promoting fair evolutionary competition in any priv ately owned environment, whether a telephone network, operating system, or even a retail store. Government regulation in such contexts invariably tries to help ensure that the short term interests of the owner do not prevent the best products or applications becoming available to end-users. The same interest animates the promotion of network neutrality: preserving a Darwinian competition among every conceivable use of the Internet so that the only the best survive. (Wu, NETWORK NEUTRALITY, BROADBAND, 2011) Basically what Professor Timothy Wu addressed as potential problem was to define a broadband regime to reach the final goal and that is Net Neutrality. One of the proposed Net Neutrality laws that Professor Timothy Wu wrote in his paper was to ensure the quality of internet connections without any throttling or delays or any other practical deviation. Moreover, this particular problem I will discuss later in law case Federal Communications Commission (FCC) vs. Comcast in United States of America where the outcome after appeal was different than above mentioned. In year 2003, Professor Timothy Wu and Professor Lawrence Lessing wrote the letter to Federal Communications Commission (FCC) stating the same issues and proposing the same Net Neutrality law ´s and putting a pressure on above mentioned institution to prioritize the issues and deal with the problem such as Net Neutrality. They focused mainly on the broadband users and the rights that they have. The accusations are coming from both sides. Application developers accuse the cable industry of discrimination and blocking content, and say it must be stopped. The cable industry accuses developers of manipulating governmental regulation to gain a competitive advantage. (Wu Lessig, Ex Parte Submission in CS Docket No. 02-52, 2011) Does Federal Communications Commission (FCC) have legal rights on Net Neutrality control over Internet Service Providers (ISPs)? What are the laws that show the righ tness to do such thing? In countries that I will mention in this paper there are government agencies but the laws are not complete and there need to be a lot of revising and completing the formal regulations. NET NEUTRALITY IN UNITED STATES OF AMERICA The concept of Net Neutrality is mostly spread in United States of America and that is why I will focus mainly of this country. At the moment the Net Neutrality is present just as a basic and broad term which leaves open to any telecommunication company to set the basic rate for each internet user on usage of any internet content or service. When I mentioned basic and broad term, I meant that there are no clear restrictions against charging more or less for different usage of broadband internet consumption. A lot of Internet Service Providers (ISP ´s) tend to manipulate the usage of services in a way to block certain internet ports or slow down intentionally the internet speed. That disables the consumer to surf the internet or certain web sites or make it impossible to download certain internet material. Recently, the things are starting to change due to a high pressure of internet consumers and internet service providers (ISP ´s). Laws and Regulators Federal Communication Commission (FCC is an independent agency of the United States government that has legal rights to control the issues with Net Neutrality. It regulates non- government use of the radio spectrum (radio and TV), all interstate telecommunication (wire, satellite, and cable), and all international communications that originate or operate in the United States of America with jurisdiction in 50 different states. There are two laws that control the actions of Federal Communication Commission (FCC) and those are: Telecommunication Act of 1934 and improved Telecommunication Act of 1996. As already mentioned, the jurisdiction covers the 50 states, District of Columbia, U.S. possessions. (Commission, Telecommunication Act of 1934, 2011) (Commission, Telecommunication Act of 1996, 2011) In 1996, at the 104th Congress of United States of America, the Senate and House of Representatives of United States of America imposed and empowered a new Telecommunications Act to impr ove and challenge the competition in a way to reduce prices and increase the quality of service to all customers in United States of America. Furthermore, they wanted to support the deployment of new technology. The parts of the Telecommunications Act that deal with Net Neutrality are mainly the section 706 and Section 230. In general the Section 706 (Advance Telecommunications Incentives) state: The Commission and each State commission with regulatory jurisdiction over telecommunications services shall encourage the deployment on a reasonable and timely basis of advanced telecommunications capability to all Americans (including, in particular, elementary and secondary schools and classrooms) by utilizing, in a manner consistent with the public interest, convenience, and necessity, price cap regulation, regulatory forbearance, measures that promote competition in the local telecommunications market, or other regulating methods that remove barriers to infrastructure investment. (Commission, Telecommunication Act of 1996, 2011) Furthermore, inquire was: The Commission shall, within 30 months after the date of enactment of this Act, and regularly thereafter, initiate a notice of inquiry concerning the availability of advanced telecommunications capability to all Americans (including, in particular, elementary and secondary schools and classrooms) and shall complete the inquiry within 180 days after its initiation. In the inquiry, the Commission shall determine whether advanced telecommunications capability is being deployed to all Americans in a reasonable and timely fashion. If the Commissions determination is negative, it shall take immediate action to accelerate deployment of such capability by removing barriers to infrastructure investment and by promoting competition in the telecommunications market. (Commission, Telecommunication Act of 1996, 2011) The one part of the Section 230 (Protection for Private Blocking and Screening of Offensive Mat erial) state the following: The Congress finds the following: (1) The rapidly developing array of Internet and other interactive computer services available to individual Americans represent an extraordinary advance in the availability of educational and informational resources to our citizens. (2) These services offer users a great degree of control over the information that they receive, as well as the potential for even greater control in the future as technology develops. (3) The Internet and other interactive computer services offer a forum for a true diversity of political discourse, unique opportunities for cultural development, and myriad avenues for intellectual activity. (4) The Internet and other interactive computer services have flourished, to the benefit of all Americans, with a minimum of government regulation. (5) Increasingly Americans are relying on interactive media for a variety of political, educational, cultural, and entertainment services. (C ommission, Telecommunication Act of 1996, 2011) It is a policy of United States of America to: (1) Promote the continued development of the Internet and other interactive computer services and other interactive media; (2) Preserve the vibrant and competitive free market that presently exists for the Internet and other interactive computer services, unfettered by Federal or State regulation; (3) Encourage the development of technologies which maximize user control over what information is received by individuals, families, and schools who use the Internet and other interactive computer services; (4) Remove disincentives for the development and utilization of blocking and filtering technologies that empower parents to restrict their childrens access to objectionable or inappropriate online material; and (5) Ensure vigorous enforcement of Federal criminal laws to deter and punish trafficking in obscenity, stalking, and harassment by means of computer. (Commission, Tel ecommunication Act of 1996, 2011) Case study To best explain the situation with Net Neutrality in United States of America, it is necessary to discuss about the law case between Comcast Corporation as plaintiff and Federal Communication Commission (FCC) as defendant. Comcast Corporation was at the time largest US cable operator and Internet Service Provider. Everything started in 2008 when Federal Communication Commission (FCC) forced Comcast Corporation to stop blocking peer to peer traffic among customers. To be precise what Comcast Corporation was doing is slowing down intentionally the broadband connection when customers were using Bit Torrent to download or upload any internet material. After that decision the Comcast Corporation decided to appeal at the US Court of Appeals for the District of Columbia Circuit claiming that Federal Communication Commission (FCC) has no rights to forced them to do so. Comcast Corporation claimed that Federal Communication Commission (FCC) could not prove in right justice the jurisdicti on over this violation and that the final order in 2008 was not enough reasoned. Therefore, they stated that there are two laws violated in a way of misinterpretation and abuse of not given authority: Section 706 and Section 230b of 1996 Telecommunication Act. The official statement was following: Implying that this court has done what the Commission has not, the Commission points to a recent decision in which we wrote, The general and generous phrasing of 706 means that the FCC possesses significant, albeit not unfettered, authority and discretion to settle on the best regulatory or deregulatory approach to broadband. Ad Hoc Telecomms. Users Comm. v. FCC, 572 F.3d 903, 906-07 (D.C. Cir. 2009). In that case, however, we cited section 706 merely to support the Commissions choice between regulatory approaches clearly within its statutory authority under other sections of the Act, and upheld the Commissions refusal to forbear from certain regulation of business broadband lines as neith er arbitrary nor capricious. Nowhere did we question the Commissions determination that section 706 does not delegate any regulatory authority. The Commissions reliance on section 706 thus fails. As in the case of section 230(b) and section 1, the Commission is seeking to use its ancillary authority to pursue a stand-alone policy objective, rather than to support its exercise of a specifically delegated power. (United States Court of Appeals, 2011) Since I already explained two sections of the law, I would like to address the holdings of the court because this was the first case that was at the same time a turning point for Net Neutrality. Before the Comcast case, the Federal Communication Commission (FCC) has won all the other cases (Verizon, Google, and Turner). It showed that the laws and regulations regarding Net Neutrality in United States of America are not structured well enough and that something needs to be changed. The congress need to make clear the details about the o bligations of Federal Communication Commission (FCC) as institution that is responsible for Net Neutrality. At the end, the US Court of Appeals for the District of Columbia Circuit ruled that: Because the Commission has failed to tie its assertion of ancillary authority over Comcasts Internet service to any statutorily mandated responsibility, Am. Library, 406 F.3d at 692, we grant the petition for review and vacate the Order. (United States Court of Appeals, 2011) At that point in time, the Federal Communication Commission (FCC) had no authority to regulate the internet for the purpose of Net Neutrality. The authority was taken based on different interpretations of the laws from Telecommunication Act. It is expected now from United States of America Congress to impose a new law and reclassify the rules that will allow Federal Communication Commission (FCC) to control the internet in any way. NET NEUTRALITY IN CANADA The Canadian Radio-television and Telecommunications Commission (CRTC) had in 2009, as a regulatory system in Canada, allowed to Internet Service Providers (ISPs) possibility to manage internet traffic but only under certain explicit circumstances. Before explaining the four circumstances by which Canadian Radio-television and Telecommunications Commission (CRTC) had in 2009, as a regulatory system in Canada, allowed to Internet Service Providers (ISPs) possibility to manage internet traffic, it is important to mention that: As required under section 47 of the Act, the Commission must exercise its powers and perform its duties in accordance with any policy direction from the Governor in Council. (Canadian Radio-television and Telecommunications Commission, 2011) The Canadian Radio-television and Telecommunications Commission (CRTC) control the managing the traffic based on the following four considerations: Transparency ISPs must be transparent about their use. Consumers need this information to make informed decisions about the Internet services they purchase and use. Basically, in case Internet Service Providers (ISPs) decide to slow down certain internet content or to block certain web site, the customers need to know that before they sign a contract. Innovation The Commission recognizes that some measures are required to manage Internet traffic on ISP networks at certain points in the network at certain times. The innovations are favourable to improve the quality and quantity of internet service networking. Clarity ISPs must ensure that any Internet traffic management practices (ITMPs) they employ are not unjustly discriminatory nor unduly preferential. The Commission has established an ITMP framework that provides clarity and a structured approach to evaluating whether existing and future Internet traffic management practices (ITMPs) are in compliance with subsection 27(2) of the Telecommunications Act (the Act). That means slowing the traffic cant be done without prior approval of Canadian Radio-television and Telecommunications Commission (CRTC) approval. Competitive Neutrality ISPs may continue to employ Internet traffic management practices (ITMPs) without prior Commission approval. The Commission will review such practices, assessing them against the framework, based upon concerns arising primarily through complaints by consumers. (Canadian Radio-television and Telecommunications Commission, 2011) CONCLUSION Net Neutrality is a hot potato that due to increase of usage of internet appeared to be a subject that calls for quick improvements. The debate is still who has the right and what institution is actually in charge of controlling the issues of Net Neutrality. In some countries, this regulation is well imposed, but for example in United States of America it is on United States Congress to clarify exactly the duties and obligations of Federal Communication Commission (FCC) so that everyone is safe and know its business.